Sourcing Sidekick — FAQ
What is Grasp?
Think of us as your sourcing sidekick — the caffeine for your gifting program. We help promotional product pros, incentive architects, and on-site event teams find the right stuff, fast.
Who do you work with?
We partner with agencies and industry pros — ASI and PPAI members and other incentive agencies. We don’t work directly with end users (we’re here to make agencies look brilliant).
How does Grasp work?
Short version: you tell us what you need, we find the goods. We handle sourcing, quotes, sample requests, customization coordination, and fulfillment oversight. When it’s time to pay, we introduce your team to the brand so the brand can invoice. After payment, we jump back in to manage tracking, returns, and any repeat orders — basically the messy stuff you don’t want to think about.
How does pricing work?
We hustle for volume discounts with our brand partners and present clear pricing options so you can pick what fits the program and budget.
How do samples work?
It depends — some brands charge, and some want to see the program first. Send us the details and we’ll handle the sample conversations.
What are your standard lead times?
It’s project dependent. Some small custom jobs can be done in about a week; more involved customizations usually take closer to four. We’ll give you concrete timelines when we quote.
How does invoicing and billing work?
We manage everything up to invoicing, then introduce your agency to the brand for payment. After the brand is paid, we take back the reins for tracking, returns, and follow-ups.
How are returns handled?
Returns vary by brand and the customization involved. We’ll map the best path and handle the coordination so you don’t have to babysit the process.
How do I request a quote?
Hit our contact form or email us with the essentials: program or event type, qty, customization desires, delivery window, and estimated budget. The more info, the faster we can quote.
Can you source exclusive or custom-branded products?
Yep. We work with brands on custom runs and exclusives when it makes sense. Expect minimums, timelines, and costs to vary by product — we’ll walk you through the tradeoffs.
Do you handle fulfillment and shipping?
Absolutely. We oversee logistics, fulfillment, tracking, and coordination with brands so you can breathe easy.
Can you help with sample approvals and QA?
For sure. We coordinate sample requests, review proofs, and manage approvals to keep quality on point.
What info should I include when requesting a quote?
Helpful starters: program or event type, estimated quantities, logo and placement details, target delivery date, and estimated budget.
Do you have minimum order quantities?
Minimums depend on the brand and product. We’ll flag any minimums during quoting and suggest alternatives if they don’t fit your program.
How do you vet brand partners?
We test for product quality, fulfillment reliability, lead times, customization chops, and past program performance. Want references or case studies? We’ve got ’em.
What if I need rush fulfillment?
Some brands can rush things — sometimes for a premium. Tell us the deadline and we’ll check options and costs.
Is there a cost to work with Grasp?
No — great news: it doesn’t cost our agency partners anything. Enjoy the help; we’ll handle the rest.